About Us

BSMReview.com is dedicated to next practices in business service management. Our goal is engage the professional community, the analysts and the practitioners, to examine emerging practices; analyze the value, scope and nature of business service management deployments; and create a vendor-independent forum for open discussion. We believe that only through an exchange of ideas that is unfettered from the revenue and branding objectives of vendors and from the research agenda of any one analyst firm can BSM become a dynamic contributor to the evolution of IT as a welcomed business partner within the enterprise community.

This website is focused on identifying the “next thing to do” to achieve a desirable level of BSM. Dialogue is open to whoever wishes to participate. There is no fee to join …no content that requires a subscription …and no censorship of reasonable ideas and questions. We welcome the addition of qualified contributors to our panel of experts. More importantly, we welcome the content contribution of any person, company or association that can move BSM forward in its goal of reducing IT’s cost, increasing IT’s efficiency and lowering IT’s risk as judged by IT’s customers …which are the business units.

We’re advocating that IT move beyond the restrictive BSM definitions associated with IT service desk technologies, performance metrics, or ITIL processes. While each of these elements is essential to any BSM initiative, BSM must create a laser focus on those IT deliverables that are meaningful to the business community. We’re thrilled to introduce BSMreview.com as the thought leadership web site for the critical and ongoing dialogue regarding Business Service Management.

BSMReview.com was founded by Bill Keyworth, Rick Berzle and Christian Sarkar.

Editor-in-Chief – Bill Keyworth was first introduced to the critical need of BSM in the late 90s while vice president and research director at Gartner Group with responsibility for Gartner Group’s popular Networked Systems Management service. With over 25 years of exposure to the requirements, successes and deficiencies of the IT management community, Keyworth has developed a commitment for creating the open dialogue necessary for IT becoming an essential partner with their business counterparts. He’s thrilled to be working so closely with so many of today’s BSM thought leaders and is looking forward to establishing better connections with those who actually implement BSM ...the IT management organizations.

Publisher – Rick Berzle has provided the vision for the opportunity and benefits of the open BSM discussion. He offers the unique ability to comprehend the customer impact of leading-edge technology (…such as BSM) and understands how to develop a strategic and tactical plan-of-action that increases the vendor’s market goals through ensuring the customer’s ultimate satisfaction. Leveraging an extensive number of executive roles within the high technology industry, Berzle is committed to capturing BSM expertise from every possible source (…including vendors), while understanding the demand for objectivity and independence in the BSM thought leadership website.

Managing Editor – Christian Sarkar is leveraging years of experience in mapping online social and business networks and ecosystems for competitive intelligence and market research in both public and private sectors. As an independent Internet strategy consultant, he has deep experience with implementation of online communities and blogging platforms. Over the years he has built several online thought-leadership communities for vendors such as Oracle, BMC Software, Compaq, and Price Waterhouse. He also helps individual thought-leaders establish their online presence - including business gurus like John Hagel III, John Seely Brown, Marshall Goldmith, Vijay Govindarajan, Douglas K. Smith, Tom Davenport, Tammy Erickson, and others.

OUR EXPERTS

Bill Keyworth (Editor)

Peter Armstrong

John Seely Brown

Tom Bishop

Malcolm Fry

Israel Gat

John Hagel

Chrisan Herrod

Mike Karp

Doug McClure

Peter J. McGarahan

Richard Ptak

Annie Shum

Sharon Taylor

Ken Turbitt